Develop Core Skills
How effective are your team members on a day-to-day basis? Do they have the core skills they need to succeed in their roles? These sessions can help:
Where'd it go? Time Management
Do you ever get to the end of the day, look around and ask yourself "Where did the day go?". If so, rest assured that you are not alone! With the ever-increasing need to do more with less, it's no secret that effectively managing your time is key to your future success.
Topics in this session include:
- The importance of goal setting
- How to prioritise effectively
- How eating a frog can be the best thing you do all day!
- Overcoming procrastination
- Developing an Individual Action Plan
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From Good to Wow! Customer Service Essentials
It's highly competitive world out there. Are your team giving your customers / clients the best experience they can? Are they getting customers - and keeping them?
This session looks at:
- Creating a customer service culture
- Identifying customer needs
- The "remote" customer - communicating via phone and email
- The challenging ones - managing a difficult customer
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Speak Up! Personal Confidence and Assertiveness
This session is ideal for those individuals looking to build their skills and confidence - to put their best foot forward, effectively interact with others and take their career to the next level. For businesses, increasing the confidence of individual staff will help optimise their contribution to the business - to overcome possible thinking obstacles, to contribute to their ideas effectively, and to calmly and more confidently interact with others.
Topics include:
- Assertiveness and personal confidence - What do they look like?
- Understanding common communication styles and using them to your advantage
- Common thinking obstacles and how to begin to overcome them
- Looking and sounding the part
- Doing things differently - Developing your Action Plan
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